Shipping Policy

Shipping Policy of HYDROJUG

Order Processing Time

HYDROJUG carefully processes most orders within 1-3 business days after your payment is confirmed. Please be aware that processing times may extend during major holidays or special promotional sales.

Shipping Duration and Delivery

Once your package departs from our facility, delivery usually takes between 7 and 12 business days. Please note that final delivery timelines can vary depending on your location, customs processing, and carrier operations.

Shipping Charges

Shipping fees for your order are automatically calculated based on the items you purchase and are displayed clearly at checkout before you complete your order.

Shipment Tracking

After your order ships, HYDROJUG will send you tracking details via email. Allow a brief grace period for tracking information to become available within the carrier’s system.

Order Cancellation

You may cancel your order within 12 hours from the time of purchase. Please contact us promptly if you wish to cancel your order within this window.

Returns and Refund Policy

Returns are accepted within 14 days of the package delivery date.
You will be responsible for the return shipping costs unless the item was damaged, defective, or incorrect upon arrival.
After we receive and verify the returned item’s condition, refunds are processed within 5-10 business days.

Additional Notes on Shipping

Delivery times are estimates and may be affected by factors beyond HYDROJUG’s control such as customs holds, carrier delays, harsh weather, or national holidays, which may cause unexpected delays.